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Boost Mobile Reviews

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Overall Rating

4.0
2 Reviews
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About Boost Mobile

Boost Mobile is a wireless carrier that offers a variety of products and services. They provide cell phone service starting from $10 per month. They have a range of prepaid plans for every budget, and customers can bring their own phone or purchase a device at full price. They offer unlimited talk and text on three powerful networks, and there are no annual contracts. They also offer customizable plans with extras such as exclusive perks, international features, and phone insurance. Boost Mobile also provides a mobile hotspot included with all plans. They have a wide range of exclusive deals on Apple, Samsung, and Motorola devices. They also offer a reward program known as Boost Perks, which includes competitions, discounts at shops and restaurants, and exclusive perks. Boost Mobile also offers a free mobile service through the Affordable Connectivity Program. They also have a range of smartphone deals with sales up to $600 off on new mobile phones and smartphones. They offer deals on the latest Apple iPhone models, Android models like the Samsung Galaxy, and Motorola edge+. Customers can bring their own phone to Boost Mobile to experience their most flexible prepaid wireless service plans..

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Boost Mobile Customer Reviews (2)

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Christin König
Christin König
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Feb 10, 2023
Tryggvi Hildisson
Tryggvi Hildisson
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Feb 8, 2023

Boost Mobile Customer’s Q&A

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Boost Mobile FAQs

FAQ

About boostmobile.com Prices and Cost?

Boost Mobile offers a variety of cell phone plans. They have basic no-frills plans with texting, calling, and limited data, to unlimited plans with up to 35 GB of data each month. The prices range from $15 per month for new customers who bring their own phone to $60 per month for an unlimited plan. They also offer a full year of unlimited wireless for $300. There are also special offers such as the Samsung Galaxy A15 5G for $39.99 with their $40 Unlimited Plan. They also have long-term plans where you can pay only $100 for the entire year for 1GB or $300 for the entire year for unlimited data. Boost Mobile also offers family plans where the first line of unlimited data will cost you $50 a month but after that, each new line will cost just $30 a month. Please note that customers using more than 30GB of data a month may have their speeds reduced..

FAQ

What is the coverage area of Boost Mobile?

Boost Mobile provides expansive coverage with nationwide 5G + LTE. The carrier primarily uses T-Mobile’s 4G LTE and 5G networks for coverage. The total area covered is 59.5% with total square miles covered being 4,809,055. The 5G area covered is 49.0% with 5G square miles covered being 3,959,584. In addition to T-Mobile, Boost Mobile can also use the AT&T and Dish networks for coverage. For customers in Australia, Boost Mobile uses the full coverage of the Telstra network, covering more than 99.4% of the Australian population..

FAQ

How can I get a new phone from Boost Mobile?

To get a new phone from Boost Mobile, you can follow these steps:

  1. Login to your account at boostmobile.com.
  2. Go to your Dashboard and scroll down to the Device section.
  3. Click Upgrade Device.
  4. Browse available devices and select the one you want.
  5. Select one of your saved payment methods or add a new one.
  6. Verify the information in the Order Summary and click Upgrade Now to complete your upgrade.

If you're looking to trade-in your old phone, you can do so through Assurant. They will send you a confirmation email with the next steps, including a link to the portal where you can access shipping instructions and prepaid shipping labels. You must ship your device within 21 days of accepting the offer. If Assurant has to adjust the offer upon inspection of your device, you’ll receive an email with the new offer. You’ll have 14 days to accept or reject the new offer. If you reject the new offer, your device will be returned to you. If you don’t take any action, Assurant will proceed with the adjusted offer amount. You’ll receive an e-gift card from no-reply@engage.InCommInCentives.com within two weeks of Assurant processing the trade-in. If you have issues about the e-gift card, please email InComm at Questions_MN@engage.InCommInCentives.com.

Please note that accounts that have been active with Boost Mobile for at least 9 months may be eligible for discounted device upgrade pricing. If you need to update your shipping or billing address, do so in My Account before starting the upgrade process. You won’t be able to enter a new address during the checkout process. Orders typically ship the same day if ordered before 10 a.m. (MT). Orders placed after 10 a.m. (MT) will ship the next business day (excluding holidays and weekends). Your device will arrive via UPS Ground 3-5 business days after shipping. Once your order ships, you'll receive a notification email with a UPS tracking number to track your order. If you’re enrolled in Boost Protect for your old phone, contact Boost Mobile Customer Care at 833-50-BOOST ( 833-502-6678) to remove it from your old device or add Boost Protect to your new phone. If you have trouble upgrading your device, call Boost Mobile Customer Care at 833-50-BOOST ( 833-502-6678) and a representative can help walk you through the upgrade process.

FAQ

Can I bring my own device to Boost Mobile?

Yes, you can bring your own device to Boost Mobile. You need to check your phone's compatibility with Boost Mobile using an IMEI/ESN check. If it's compatible, you need to unlock your phone from your current carrier. Then, you can buy a phone plan from Boost Mobile. You'll need a Boost Mobile SIM card to allow your phone to access their network. You can buy a Boost Mobile SIM kit online or at your nearest Boost Mobile store. After these steps, you can activate your phone on the Boost Mobile network. Some features may vary based on device or original phone carrier. Not all plan services or device features may be available. If you have a hardware problem with your phone, you can try the basic troubleshooting or refer to your manufacturer’s warranty terms and conditions. If you purchased AppleCare directly from Apple, it moves with your phone. If your phone is not compatible, due to internal hardware differences, a phone designed for one network isn't necessarily compatible with another. You can buy a new phone from Boost Mobile or visit your nearest Boost Mobile store. Note that available plans for new devices differ from the bring-your-own-device plans. If you have an AppleCare agreement, please refer to the terms and conditions of your agreement.

FAQ

About boostmobile.com Popular Products and Services?

Boost Mobile is a wireless carrier that offers a variety of products and services. They provide cell phone service starting from $10 per month. They have a range of cell phone plans, from basic no-frills plans with texting, calling, and limited data, to unlimited plans with up to 35 GB of data each month. They also offer no-contract plans with unlimited talk and text.

Boost Mobile has a wide range of smartphones on offer, including brands like Apple, Samsung, and Motorola. Some of the popular models include the Samsung Galaxy A15 5G, Apple iPhone 12, and Moto G 5G. They also have a program where you can bring your own phone.

In addition to these, Boost Mobile offers a reward program known as Boost Perks, which includes competitions, discounts at shops and restaurants, and exclusive perks. They also provide free shipping and have a store locator feature on their website.

Please note that the information provided is based on the most recent data available and may vary.

FAQ

What is the coverage area of Boost Mobile?

Boost Mobile provides expansive coverage with its 5G + LTE nationwide network. The total area covered by Boost Mobile, primarily using the T-Mobile network, is approximately 59.5% of the total area, which translates to around 4,809,055 square miles. The 5G coverage specifically spans about 49.0% of the total area, covering around 3,959,584 square miles. In Australia, Boost Mobile uses the full coverage of the Telstra network, covering more than 99.4% of the Australian population. Please note that actual coverage may vary and may be affected by various factors such as terrain, weather, buildings, and other constructions..

FAQ

About boostmobile.com Payment Method?

Boost Mobile accepts several payment methods. You can pay for your service using AutoPay, by making a payment online or in the app, by calling 833-50-BOOST (833-502-6678), or by dialing 611 from your Boost Mobile phone. The accepted payment methods include a debit or credit card (Visa, MasterCard, American Express, or Discover), a Boost Mobile Replenishment Card or a PIN voucher, PayPal, and Cash (at a Boost Mobile location). If you want to use your bank account to pay your bill, you can use the PayPal option and have funds withdrawn from your account each payment cycle. You can make payments in the BoostOne app or online at boostmobile.com. If you're not on AutoPay, log in to your account and go to your Dashboard. Click the orange Make A Payment button on the right. Enter the amount you want to add to your account and select your payment method from the dropdown menu. If you want to enroll in AutoPay with that payment method, check the box next to Use AutoPay to make future payments easier. If not, leave it unchecked. Click Submit Payment to process your payment. You’ll get a message that your payment was made successfully on the following screen. If you want to make a payment quickly from your phone, dial 233. You'll be able to make a payment through the automated phone system.

FAQ

boostmobile.com Return Policy?

Boost Mobile's Return Policy states that devices purchased through my.boostmobile.com may be returned within 10 days of purchase. Approved returns will receive a refund of the purchase price, excluding charges incurred for wireless service. Devices must be returned in like-new condition with no cracks, scratches, liquid damage, or other damage. Handset returns must include original packaging with all original kit components. To return an item, you need to call Boost Mobile Returns to obtain a valid Return Authorization Number. Write this number on the original packing slip and on all sides of the box used to return ship the device.

As for the Shipping Policy, orders typically ship the same day if ordered before 10 a.m. (MT). Orders placed after 10 a.m. (MT) will ship the next business day, excluding holidays and weekends. If you've ordered a new device, your device and SIM card will arrive via UPS Ground 3-5 business days after shipping. Once your order ships, you'll receive a notification email with a UPS tracking number to track your order.

Please note that terms of these policies are subject to change. If an exchange is necessary, products should be returned for a refund first, in accordance with the Return Policy. Afterwards, a new product may be purchased through my.boostmobile.com. Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.

FAQ

What is the Boost Mobile's warranty policy?

Boost Mobile offers a comprehensive device protection program called Boost Protect. This program combines a service contract and an insurance policy to protect your phone in case you lose it, have it stolen, or accidentally damage it. The cost of Boost Protect depends on the original price of your phone, ranging anywhere from $2.75 to $18 per month. Repair deductibles are $29 or $99 depending on the damage, while replacement deductibles for loss and theft range from $40 to $349, depending on your phone. Your deductible is determined at the time of purchase and is based on the market price of the make and model of your phone. Once you’re enrolled, your deductible does not change even if the store price of your phone changes. Boost Mobile partners with Likewize Device Protection to offer this service. Boost Protect is optional and not required to activate your service or purchase a device. You can also purchase accidental damage and malfunction only (service contract) or loss and theft only (insurance policy). Your device protection will be effective from the date you opt into the program and provide payment for the monthly charge. To file a claim, visit myphoneguardian.com/boostmobile 24 hours a day, 7 days a week. Boost Protect is a combination of an Insurance Policy and a Service Contract. The Insurance Policy covers loss and theft. The Service Contract covers Accidental Damage from Handling and Mechanical and Electrical Failure. You may also purchase these options separately..

FAQ

How do I contact Boost Mobile Returns?

To contact Boost Mobile Returns, you need to call 833-50-BOOST (833-502-6678) to obtain a valid Return Authorization Number. This number should be referenced for your return. Boost Mobile Returns will only handle requests with Return Authorization Numbers. Write the Return Authorization Number on the original packing slip, and on all sides of the box used to return ship the device. Ship the device and all original package contents to the following address: Ingram Micro Inc / Boost Mobile, 1451 AllPoints Court Suite 2, Plainfield, IN 46168. Please note that Boost Mobile is not responsible for lost or mishandled packages. Products returned that do not comply with this Policy, including products returned more than 10 days after purchase, will not qualify for a refund and may be shipped back to you at your expense. If an exchange is necessary, products should be returned for a refund first, in accordance with this Policy. Afterwards, a new product may be purchased through my.boostmobile.com. Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.

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